Janie is so caring & patient when I bring my Mom for her appointments; Janie does an excellent job in explaining all procedures pertaining to Mom’s hearing aids and Lynette always works hard to get us appointments to fit our schedule. Thank you ladies, you are awesome!!!
Sylvia Sosa, on Google
Rechargeable Audible Hearing Aid was having battery issue, they got me in 40 minutes after I called and provided me with a loaner set till my aid is returned. They are helpful, accommodating & sensitive to those with hearing issues 🥰
Anna Zittle, on Google
I don't mind saying that the people here and New Sound are very good at what they do. They've got the latest hi-tech equipment I've ever seen. I've been under their care for a number of years and have always received excellent service. A few years ago I went through the Veterans Administration and received new appliances. Recently I needed to have one of them repaired. Within a couple of weeks I got them back, had a new software upgrade installed, went through initial testing by the VA audiologist ( who was also most excellent) and adjustment. I can't say enough about New Sound's technician (Janie) and (Lanette) who manages the office and scheduling. Thank you again for the wonderful care that you ladies give.
M Vieira, on Google
I highly recommend New Sound Hearing Center in Bay City. I received excellent care from Janie Gonzalez concerning my hearing aides. I greatly appreciated her knowledge and professionalism. I will continue using this wonderful service for all my hearing aide needs.
Kathleen Seiferman, on Google
Today I had a follow up appointment with the hear Bussiness here in Bay City w/Lynette and Dr Gonzalez. The doctor is always clear to answer all questions and covering all information in using my hearing aids for my benefit. It’s exciting to have someone you feel comfortable w/ to ask questions knowing the Dr is willing to work w you as a patient. Thank you!
Irma Gonzales, on Google

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