San Juanita Gonzales “Janie”, HIS
Hearing Instrument Specialist
My career with NewSound started in 2007 as a patient services coordinator; I always focused on providing patients with the best care and customer service. In 2009 I became a lab technician, which specializes in in-house hearing aid repair, clean-and-checks, troubleshooting, repairs, adjustments and otoscopy examinations on patients for Bay City and surrounding areas.
I am dedicated to providing an effective solution for tinnitus and hearing loss. I have a passion for helping patients hear better by providing better hearing through hearing aids. I am licensed by the state of Texas in the fitting and dispensing of hearing instruments.
I am very active in the local Chamber of Commerce and also participate regularly in health fairs in Matagorda County. I enjoy outdoor activities and am active in my local church.
Lanette Thomas, PSC
Patient Services Coordinator
I joined New Sound in January of 2018. I have many, many years of excellent customer service experience.
Before New Sound I worked as an Insurance Account Representative in our family owned Agency, prior to that I was employed as a District Operations Representative IV for a major Electric Company.
My goal is to make sure each patient is treated with respect and care, show them concern for their hearing needs, and let them know we can provide a life changing difference for people with a hearing loss. Better hearing, better life.
I had an appointment at 2:30 but showed up at 1:15. I was having problems with my hearing aids and needed an adjustment. I got in by 1:30. I got my adjustment from an online visit that took only 10 minutes and was on my way. I appreciate how fast...Richard Clark, on Google
After my audiologist retired in my hometown I was worried I wouldn’t be able to find a closer one & would have to go all the way out to Houston but I was lucky to find NewSound in Bay City! Much more convenient for me & staff is absolutely wonderful!...April Cunda, on Google
Janie is personable and professional! She does an excellent job in all aspects of the hearing aid process. I am very pleased with New Sound in Bay City and tell everyone how great they are.Richard Walton, on Google
My experience today at New Sound Hearing was excellent. Started on time and each step was explained before we started. Exams weren’t that long and each test was discussed. They were patient with me on training and using my phone.Louis Loyd, on Google
Ms Janie takes the time to listen to what you’re saying. My husband has been wearing hearing aids from another company for about 5+ years. The other company did a quick test and said “Yes you are have hearing loss and we can fix that.” And they helped. But New...Rhonda Helmke, on Google