Our Staff

San Juanita Gonzales “Janie”, HIS

San Juanita Gonzales “Janie”, HIS

Hearing Instrument Specialist

My career with NewSound started in 2007 as a patient services coordinator; I always focused on providing patients with the best care and customer service. In 2009 I became a lab technician, which specializes in in-house hearing aid repair, clean-and-checks, troubleshooting, repairs, adjustments and otoscopy examinations on patients for Bay City and surrounding areas.

I am dedicated to providing an effective solution for tinnitus and hearing loss. I have a passion for helping patients hear better by providing better hearing through hearing aids. I am licensed by the state of Texas in the fitting and dispensing of hearing instruments.

I am very active in the local Chamber of Commerce and also participate regularly in health fairs in Matagorda County. I enjoy outdoor activities and am active in my local church.

Lanette Thomas, PSC

Lanette Thomas, PSC

Patient Services Coordinator

I joined New Sound in January of 2018. I have many, many years of excellent customer service experience.

Before New Sound I worked as an Insurance Account Representative in our family owned Agency, prior to that I was employed as a District Operations Representative IV for a major Electric Company.

My goal is to make sure each patient is treated with respect and care, show them concern for their hearing needs, and let them know we can provide a life changing difference for people with a hearing loss. Better hearing, better life.

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Customer Reviews

I highly recommend New Sound Hearing Center in Bay City. I received excellent care from Janie Gonzalez concerning my hearing aides. I greatly appreciated her knowledge and professionalism. I will continue using this wonderful service for all my hearing aide needs.

Kathleen Seiferman, on Google

Janie is so caring & patient when I bring my Mom for her appointments; Janie does an excellent job in explaining all procedures pertaining to Mom’s hearing aids and Lynette always works hard to get us appointments to fit our schedule. Thank you ladies, you are awesome!!!

Sylvia Sosa, on Google

I don't mind saying that the people here and New Sound are very good at what they do. They've got the latest hi-tech equipment I've ever seen. I've been under their care for a number of years and have always received excellent service. A few years ago I went through...

M Vieira, on Google

I have had a relationship with New Sound for many years and have gotten nothing but great service. Janie and Lynette are both knowledgeable and courteous.

Marilyn Dial-Cunningham, on Google

We did not have an appointment going in but they graciously saw my husband anyway and helped him fix his hearing aids. They were so friendly and I appreciated how they bent over backwards to serve my husband. Such a blessing! You don’t see that attitude very often in todays...

Joanne Mayes, on Google

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