Our Staff

Janie Gonzales, HIS

Janie Gonzales, HIS

Hearing Instrument Specialist

My career with NewSound started in 2007 as a patient services coordinator; I always focused on providing patients with the best care and customer service. In 2009 I became a lab technician, which specializes in in-house hearing aid repair, clean-and-checks, troubleshooting, repairs, adjustments and otoscopy examinations on patients for Bay City and Lake Jackson, Texas clinics.

While working as a lab technician, I was also a provider-in-training. In February 2015, I was promoted to provider at the Bay City clinic where I have been for two years.

I am dedicated to providing an effective solution for tinnitus and hearing loss. I have a passion for helping patients hear better by providing better hearing through hearing aids. I am licensed by the state of Texas in the fitting and dispensing of hearing instruments. I am bilingual in English and Spanish, which helps me reach a larger portion of the people in the community.

I am very active in the local Chamber of Commerce and also participate regularly in health fairs in Matagorda County. I enjoy outdoor activities and shopping and am active in my local church.

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Customer Reviews

I have been going to New Sound since 2016 now. I have never been disappointed with the service that I have received, both at the time of purchasing hearing aides and after. They now have a new audiologist named Holly Morias who is outstanding as well. Having had previous experiences...

Judith Fox, on Google

I was referred by a local ENT and was very happy to have visited. The entire staff is very nice and Janie really knows her craft. I never realized the hearing aid technology was at the level it is.

Terry Ray, on Google

Ms. Janie and Ms. Lynette at New Sound of Bay City are very professional and thorough. To top that off they are very caring and personable. I highly recommend them for your hearing needs.

James Russell, on Google

My wife and I have relied on New Sound for three years. Our appointments have always been honored on time, and the personnel have always been experienced, expert, and personable. They have always shared candidly about our needs and the hearing instruments and services New Sound offers, but they have...

Ian MacAlpine, on Google

I’m traveling full time and had an issue with one of my hearing aids. I was able to get an appointment at the local NewSounds center, what a blessing! The staff was very professional, friendly, and taught me things I didn’t know about ears/hearing aids. (I’ve had these aids for...

Dennis Johnson, on Google

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