San Juanita Gonzales “Janie”, HIS
Hearing Instrument Specialist
My career with NewSound started in 2007 as a patient services coordinator; I always focused on providing patients with the best care and customer service. In 2009 I became a lab technician, which specializes in in-house hearing aid repair, clean-and-checks, troubleshooting, repairs, adjustments and otoscopy examinations on patients for Bay City and surrounding areas.
I am dedicated to providing an effective solution for tinnitus and hearing loss. I have a passion for helping patients hear better by providing better hearing through hearing aids. I am licensed by the state of Texas in the fitting and dispensing of hearing instruments.
I am very active in the local Chamber of Commerce and also participate regularly in health fairs in Matagorda County. I enjoy outdoor activities and am active in my local church.
Lanette Thomas, PSC
Patient Services Coordinator
I joined New Sound in January of 2018. I have many, many years of excellent customer service experience.
Before New Sound I worked as an Insurance Account Representative in our family owned Agency, prior to that I was employed as a District Operations Representative IV for a major Electric Company.
My goal is to make sure each patient is treated with respect and care, show them concern for their hearing needs, and let them know we can provide a life changing difference for people with a hearing loss. Better hearing, better life.
I love my new hearing aids! I can hear music while away from my phone. I'm even trying to exercise holding on to a chair and dancing! Thank you so much 😊Sharon Parker, on Google
Everyone was very helpful and friendly. Excellent serviceLee Bossley, on Google
I highly recommend New Sound Hearing Center in Bay City. I received excellent care from Janie Gonzalez concerning my hearing aides. I greatly appreciated her knowledge and professionalism. I will continue using this wonderful service for all my hearing aide needs.Kathleen Seiferman, on Google
Rechargeable Audible Hearing Aid was having battery issue, they got me in 40 minutes after I called and provided me with a loaner set till my aid is returned. They are helpful, accommodating & sensitive to those with hearing issues 🥰Anna Zittle, on Google
Janie is so caring & patient when I bring my Mom for her appointments; Janie does an excellent job in explaining all procedures pertaining to Mom’s hearing aids and Lynette always works hard to get us appointments to fit our schedule. Thank you ladies, you are awesome!!!Sylvia Sosa, on Google