Our Staff

Janie Gonzales, HIS

Janie Gonzales, HIS

Hearing Instrument Specialist

My career with NewSound started in 2007 as a patient services coordinator; I always focused on providing patients with the best care and customer service. In 2009 I became a lab technician, which specializes in in-house hearing aid repair, clean-and-checks, troubleshooting, repairs, adjustments and otoscopy examinations on patients for Bay City and Lake Jackson, Texas clinics.

While working as a lab technician, I was also a provider-in-training. In February 2015, I was promoted to provider at the Bay City clinic where I have been for two years.

I am dedicated to providing an effective solution for tinnitus and hearing loss. I have a passion for helping patients hear better by providing better hearing through hearing aids. I am licensed by the state of Texas in the fitting and dispensing of hearing instruments. I am bilingual in English and Spanish, which helps me reach a larger portion of the people in the community.

I am very active in the local Chamber of Commerce and also participate regularly in health fairs in Matagorda County. I enjoy outdoor activities and shopping and am active in my local church.

Lanette Thomas, PSC

Lanette Thomas, PSC

Patient Services Coordinator

I joined New Sound in January of 2018. I have many, many years of excellent customer service experience.

Before New Sound I worked as an Insurance Account Representative in our family owned Agency, prior to that I was employed as a District Operations Representative IV for a major Electric Company.

My goal is to make sure each patient is treated with respect and care, show them concern for their hearing needs, and let them know we can provide a life changing difference for people with a hearing loss. Better hearing, better life.

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Customer Reviews

Everyone was very helpful and friendly. Excellent service

Lee Bossley, on Google

I love my new hearing aids! I can hear music while away from my phone. I'm even trying to exercise holding on to a chair and dancing! Thank you so much 😊

Sharon Parker, on Google

Everyone was pleasant and the doctor explained what she found in terms that I could understand. The office was clean comfortable.

Renee Waller, on Google

Very professional and thorough, I went in believing I only had one bad ear and turned out both my ears were losing their hearing. Sad realization but very grateful to have gone. They offer in house financing if you don’t qualify for credit loan.

Crystal De La Rosa, on Google

Today I had a follow up appointment with the hear Bussiness here in Bay City w/Lynette and Dr Gonzalez. The doctor is always clear to answer all questions and covering all information in using my hearing aids for my benefit. It’s exciting to have someone you feel comfortable w/ to...

Irma Gonzales, on Google

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