What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Service was great and the ladies are awesome

Jennifer Polk, on Google

Elvia Perez, on Google

Haley Kubala, on Google

Rosseana White, on Google

Fast friendly service. I have been going to the Bay City location for 2 years. They are always very nice and knowledgeable.

Shirley Ward, on Google

Ms Janie takes the time to listen to what you’re saying. My husband has been wearing hearing aids from another company for about 5+ years. The other company did a quick test and said “Yes you are have hearing loss and we can fix that.” And they helped. But New...

Rhonda Helmke, on Google

My experience today at New Sound Hearing was excellent. Started on time and each step was explained before we started. Exams weren’t that long and each test was discussed. They were patient with me on training and using my phone.

Louis Loyd, on Google

Judy Mardis, on Google

Randy Kennedy, on Google

Debbie Kocian, on Google

Margaret Rye, on Google

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